Frequently Asked Questions
Everything you need to know about our premium timepieces and gear.
What is the warranty on Hook+Gaff watches?
All our watches come with a limited two-year warranty that covers manufacturer defects in the movement and craftsmanship from the date of purchase.
How long does shipping typically take?
Standard shipping within the continental United States usually takes 3-5 business days. Expedited shipping options are available at checkout if you need your order sooner.
What is your return policy?
We offer a 30-day return policy for items in original, unworn condition with all packaging intact. Please note that customized or engraved items are final sale.
Are Hook+Gaff watches waterproof?
Yes, our watches are designed for the rugged outdoors and are water-resistant up to 200 meters, making them perfect for fishing, diving, and boating.
How do I care for my watch strap?
Our rubber and G10 NATO straps can be cleaned with mild soap and warm water. For leather straps, we recommend using a specialized leather conditioner to maintain suppleness.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by location and are calculated during the checkout process.